AWA provides a range of services, including deploying products to end users, ensuring they work effectively, maintaining them, and supporting their replacement and refresh cycles. They offer customised service solutions designed to meet specific customer needs.
AWA Technology Services provides comprehensive national on-site service call management, ensuring rapid response and resolution across metropolitan and regional areas. Our centralised dispatch system coordinates skilled technicians to attend to your IT, AV, and electronic equipment needs, minimising downtime and maximising operational continuity. A single point of contact for nationwide service delivery, backed by real-time tracking, SLA adherence, and expert field support.
Our team specialises in the installation of IT, AV, and electronic systems, from single-site setups to multi-location rollouts. We manage the entire process—from planning and procurement to deployment and testing—ensuring minimal disruption and maximum performance.
We offer:
AWA offers detailed site audits and remediation services to identify infrastructure gaps, compliance issues, and performance bottlenecks. Our technicians assess your current systems, provide actionable insights, provide a roadmap, and implement corrective measures to bring your technology environment up to standard. All our tests are non-intrusive. This means your business is not expected to power down or interrupt the operation of production environments.
From structured cabling to advanced cloud integration, AWA Technology Services delivers end-to-end networking and cloud solutions. We design, deploy, and manage secure, scalable networks and cloud environments.
These include the set-up of data centre and networking equipment to provide the full range of Cloud Services:
AWA has certified networking engineers who install and configure:
AWA Technology Services operates repair workshops and manages complex service logistics to support your hardware lifecycle. We handle diagnostics, repairs, refurbishments, and parts management with precision and speed, supported by a robust logistics network.
Workshop Repairs:
Service Logistics
Developed and continuously enhanced by AWA’s in-house development team, AWAre™ is a proprietary service management platform that has evolved over many years. Supported entirely by AWA’s internal ICT team, AWAre is fully maintained and customised without reliance on third-party vendors—ensuring fast, flexible responses to customer needs.
To ensure business continuity, the AWAre system is backed by a robust Continuity of Operations Plan, including offsite disaster recovery capabilities—so your service data is always protected and accessible.
Key Features of the AWAre Strategic Service Management System:
OUR CAPABILITIES
ARA | Servcore and AWA Technology Services form ARA Technologies, delivering a powerful and integrated range of technology and infrastructure solutions. Their combined strengths allow them to support the full spectrum of operational needs—from installation to ongoing management
Electrical & Communications Infastructure
ARA | Servcore is a privately owned, ISO-accredited service provider with a national presence across Australia and New Zealand.
Managed Services
AWA provides a range of services, including deploying products to end users, ensuring they work effectively, maintaining them, and supporting their replacement and refresh cycles.
OUR SECTORS
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The ARA Group acknowledges the connection of people, land and communities within the areas that we work. We pay our respects to Elders past, present and emerging.
We seek to maintain meaningful partnerships by undertaking the appropriate engagement practices within our business and for our communities. We know the importance of respecting, understanding and sharing the oldest living cultures in the world.